Welcome to the EDC103 course, Working at a Small-to-Medium Business or ISP. The goal of EDC103 is to assist you in developing the skills necessary to provide customer support to users of small-to-medium-sized networks and across a range of applications. The course provides an introduction to routing and remote access, addressing and network services. It will also familiarize you with servers providing email services, web space, and Authenticated Access. This course prepares you with the skills required for entry-level Help Desk Technician and entry-level Network Technician jobs.
Upon completion of the Networking for Home and Small Businesses course, students will be able to perform the following tasks:
- Describe the structure of the Internet and how communication occurs between hosts
- Install, configure, and troubleshoot Cisco IOS devices for Internet and server connectivity
- Plan a basic wired infrastructure to support network traffic
- Configure a server to share resources and provide common Web services
- Implement basic WAN connectivity using Telco services
- Demonstrate proper disaster recovery procedures and perform server backups
- Monitor network performance and isolate failures
- Troubleshoot problems using an organized, layered procedure
- Describe the OSI model and the process of encapsulation
In the future you will find assignments and scheduling notes in this section of the class site.